Customer Service Agreement
Regenis is committed to fast, human customer support. This agreement describes how to reach us and exactly what to expect when you do.
How to Reach Us
- Phone: (202) 753-0963
- Email: info@tryregenis.com
- Contact form: tryregenis.com/pages/contact
- Support hours: Email support is available 24/7, evenings and weekends too. Phone support is available 10am to 4pm, Monday to Friday (excluding U.S. holidays); reach out to our team for a callback request.
Response & Resolution Times
- First response within 1 business day.
- Most issues fully resolved within 2 business days.
- Approved refunds are issued within 2 business days and typically appear on your statement within 5–10 business days, depending on your bank.
What Our Team Can Help With
- Order status and tracking — Track My Order
- Shipping address changes — contact us within 24 hours of placing your order
- Subscription management — skip, pause, or cancel anytime, see our Subscription & Refill Policy
- Refunds under our 90-Day Guarantee
- Billing questions and unrecognized charges — see our Chargeback Agreement
- Product questions
Order Changes
Our fulfillment process is automated and begins shortly after you place an order. We can update shipping details if you contact us within 24 hours of purchase; once an order has shipped it can no longer be changed, and our Refund Policy applies. Subscription renewals can be cancelled or skipped anytime before they are billed.
Our Commitment
Every message is answered by a real person. If your issue isn't resolved to your satisfaction, reply to any support email with the word "escalate" and a manager will review it within 1 business day.