Chargeback Agreement
This Chargeback Agreement forms part of our Terms of Service and applies to every purchase made on tryregenis.com.
Contact Us Before Disputing a Charge
If you have any concern about a charge — an unrecognized transaction, a billing error, an unwanted subscription renewal, or dissatisfaction with your order — you agree to contact Regenis support before filing a dispute or chargeback with your bank or card issuer. We resolve almost all billing issues within 2 business days, far faster than a bank dispute (which typically takes 30–90 days).
- Phone: (202) 753-0963 (phone support 10am to 4pm, Monday to Friday; email support 24/7)
- Email: info@tryregenis.com
- Refunds under our 90-Day Guarantee are issued within 2 business days of approval.
- Subscriptions can be cancelled anytime after the one required renewal — see our Subscription & Refill Policy.
How Charges Appear on Your Statement
Charges from this store appear on your statement as Regenis (or similar, depending on your bank). VIP Club membership fees are billed as described in Section 4A of our Terms of Service. Subscription renewals are billed every 4 weeks as disclosed on our product page and in our Subscription & Refill Policy.
Unauthorized Charges
If you believe your payment method was used without your authorization, contact us immediately. We investigate every report within 48 hours and refund verified unauthorized transactions in full.
Illegitimate Chargebacks
By completing a purchase, and again with every recurring subscription renewal and VIP Club membership charge, you confirm that you are the authorized user of the payment method and that you understand and agree to our pricing, subscription and VIP Club terms, Refund Policy (including return shipping responsibility and the 25% restocking fee), and cancellation options as disclosed on our product page and in these policies. Forgetting to cancel, or not using membership benefits, does not make an authorized recurring charge unauthorized. Chargebacks filed for delivered products or properly authorized charges without first contacting our support team may be contested. We respond to such disputes with complete transaction evidence, including checkout consent records, order and renewal confirmations, delivery confirmation, device and IP data, and support correspondence. We reserve the right to refuse future service to customers who file fraudulent disputes.