Chargeback Agreement

This Chargeback Agreement forms part of our Terms of Service and applies to every purchase made on tryregenis.com.

Contact Us Before Disputing a Charge

If you have any concern about a charge — an unrecognized transaction, a billing error, an unwanted subscription renewal, or dissatisfaction with your order — you agree to contact Regenis support before filing a dispute or chargeback with your bank or card issuer. We resolve almost all billing issues within 2 business days, far faster than a bank dispute (which typically takes 30–90 days).

How Charges Appear on Your Statement

Charges from this store appear on your statement as REGENIS (or similar, depending on your bank). Subscription renewals are billed every 28 days as disclosed on our product page and in our Subscription & Refill Policy, and a confirmation email is sent for every charge.

Unauthorized Charges

If you believe your payment method was used without your authorization, contact us immediately. We investigate every report within 48 hours and refund verified unauthorized transactions in full.

Illegitimate Chargebacks

By completing a purchase, you confirm that you understand our pricing, subscription terms, refund policy, and cancellation options as disclosed on our product page and in these policies. Chargebacks filed for delivered products or properly authorized charges without first contacting our support team may be contested. We respond to such disputes with complete transaction evidence, including checkout consent records, order and renewal confirmations, delivery confirmation, device and IP data, and support correspondence. We reserve the right to refuse future service to customers who file fraudulent disputes.

Our Promise

We would always rather refund you than fight a dispute. If something is wrong, tell us — we will make it right.