Refund policy

90-Day Money-Back Guarantee

At Regenis, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 90-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within 90 days of the delivery date
  • Requests made after 90 days from delivery are not eligible and will not be approved
  • You must contact our Customer Support team to receive return instructions before sending anything back. Returns sent without prior authorization may not be accepted
  • The product must be returned to the address we provide, with the order number included
  • Shipping and handling fees are non-refundable

Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.

Return Shipping and Restocking Fee

  • Customers are responsible for all return shipping costs. We do not provide prepaid return labels, and original shipping charges are not refunded
  • We recommend using a trackable shipping method. Regenis is not responsible for returns lost or damaged in transit back to us
  • A 25% restocking fee will be deducted from the refund amount of every returned order
  • Refunds are issued to the original payment method after the return is received and inspected, typically within 2 business days of receipt
  • Free gifts, bonus items, e-books, and gift cards included with an order have no cash value and are not refunded

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside of the 90-day guarantee period
  • Subscription renewals or recurring charges processed after the 90-day window
  • Orders that have already been processed or fulfilled once the 90-day period has passed
  • VIP Club membership fees for a billing period that has already started
  • Requests made outside the stated policy terms

No exceptions are made beyond the 90-day money-back guarantee.

Subscriptions

  • The 90-day guarantee applies to your initial order. Subscription renewals are not eligible for refund.
  • If your order includes a subscription, it is the customer’s responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
  • Subscription Orders. Regenis offers consumers products that can be purchased through a subscription (“subscription”), which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 4 weeks, or at the delivery cadence of your choosing (“billing period”). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription & Refill Policy.
  • Cancellation of Subscription. Your subscription includes your initial order and one required renewal. After that renewal has been billed, you may cancel your subscription at any time, as described in the Subscription & Refill Policy. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. If you wish to cancel your subscription, you may do so by contacting our customer support team at info@tryregenis.com or (202) 753-0963. All cancellations are effective on the last day of the billing period.
  • Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made on the customer portal or by contacting a customer service representative.

VIP Club Membership

  • The VIP Club membership fee of $49.99 is billed at enrollment, again 10 days after enrollment, and every 28 days after that, as described in Section 4A of our Terms of Service. Each membership fee is non-refundable once that billing period has started, except where a refund is required by law.
  • You may cancel your VIP Club membership at any time on our Membership Cancellation page or by contacting info@tryregenis.com or (202) 753-0963. Cancel at least 24 hours before your next billing date to avoid the next charge. Your benefits continue until the end of the billing period you have already paid for.
  • Products purchased as a VIP Club member are covered by this Refund Policy, including the return shipping and restocking fee terms above.
  • If a refund is issued on an order that included complimentary gifts or gift cards, any unused gift card balance may be cancelled.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging, and you will need the receipt or proof of purchase. The restocking fee does not apply to returns made under this 14-day right where local law prohibits it.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including the return shipping responsibility, the 25% restocking fee, and all eligibility requirements and limitations. Your agreement applies to every order you place, including every subscription renewal and VIP Club membership charge.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 90-day window at info@tryregenis.com or (202) 753-0963 so we can assist you accordingly. Please contact us before disputing any charge with your bank. See our Chargeback Agreement.