FAQs
Everything you might ask, in one place.
Real answers about Regenis, dosing, sourcing, and your subscription. Search a topic or browse by category below.
01 — Daily use
Product & Safety
How astaxanthin works, how to take Regenis, and who should check with a doctor first.
What is astaxanthin and what does it actually do?
Astaxanthin is a natural red carotenoid sourced from Haematococcus pluvialis microalgae. It's a powerful antioxidant that supports cellular protection, a healthy inflammatory response, cardiovascular and brain health, skin firmness, joint comfort, and healthy aging.
What makes astaxanthin different from other antioxidants?
Unlike most antioxidants, it can cross the blood-brain barrier and spans the entire cell membrane — both its water-soluble and fat-soluble sides. Its antioxidant capacity is often cited as roughly 6,000× vitamin C, 550× vitamin E, and 800× CoQ10.
When is the best time to take Regenis?
Take 2 softgels in the morning and 2 in the evening, with meals. If you prefer once a day, take all 4 in the morning with food.
Who should avoid taking this product?
If you're pregnant, nursing, under 18, or managing a medical condition, talk to a healthcare professional before starting.
What is the recommended dosage?
Four softgels daily — 2 in the morning, 2 in the evening — with meals. Each bag contains 60 softgels, a 15-day supply.
Can I take it on an empty stomach?
It's best taken with food. Astaxanthin is fat-soluble, so a meal containing some fat helps your body absorb it.
Can I take more than 4 softgels a day?
We recommend sticking to the suggested 4 softgels per day.
Why does daily consistency matter?
Astaxanthin builds up in your tissues over several weeks. The benefits come from steady, consistent levels — not from any single dose.
Is it safe to take with my medication?
Please check with your doctor before combining any supplement with prescription medication.
How should I store the product?
Keep it in a cool, dry place away from direct sunlight. No refrigeration needed — just keep the bag sealed.
Is this safe for children?
It's formulated for adults. Consult a pediatrician before giving it to anyone under 18.
How long until I notice results?
Most people notice a difference within 30–60 days, with the best results after consistent use for at least 90 days.
02 — What's inside
Quality & Ingredients
Natural astaxanthin from microalgae — sourced, tested, and made the right way.
What ingredients are in Regenis?
Natural astaxanthin (from H. pluvialis microalgae) at 12 mg per serving, with organic coconut oil as a carrier, in a gelatin softgel.
Is Regenis gluten-free? Allergen-free?
Yes — it's free from gluten, dairy, soy, sugar, GMOs, and artificial additives.
Are there any additives or sweeteners?
None. Just two ingredients: natural astaxanthin and organic coconut oil.
Is Regenis vegan or vegetarian-friendly?
The astaxanthin itself is algae-derived and plant-based, but the softgel shell is made from gelatin, so the finished product isn't vegan or vegetarian.
Where does this product come from?
It's extracted from Haematococcus pluvialis microalgae and produced under strict quality standards.
How is it manufactured?
In a GMP-certified, FDA-registered facility, with every batch third-party tested.
Are your products FDA approved?
Dietary supplements aren't required to be FDA-approved. Ours are made in GMP-certified, FDA-registered facilities.
Is the product third-party tested for quality & safety?
Yes — every batch is tested for purity, potency, and heavy metals.
Is Regenis natural or synthetic?
100% natural — extracted from real microalgae, never petrochemically synthesized.
03 — From us to you
Order & Shipping
Processing times, tracking, address updates, and international delivery.
When will my order be shipped?
Orders are typically processed within 1–3 business days after your payment is confirmed.
How long does shipping take?
It depends on the method you choose at checkout: Free (3–4 business days), Standard (2–3), or Expedited (faster).
How can I track my order?
Once your order ships, you'll get a confirmation email with a tracking number and link.
My order is late or didn't arrive — what do I do?
Email our support team with your order number (and a photo if it arrived damaged). Lost or damaged orders are replaced free — no return needed.
Can I cancel or change my order after placing it?
You have a 60-minute window to edit your order yourself. After that, reach out to support, since it's entering processing.
Do you ship internationally?
Yes — international orders are fulfilled through a logistics partner.
Where do you ship?
Worldwide. Costs and delivery times vary by destination, and customs fees may apply.
Where is my order being shipped from?
US orders ship from our warehouse; international orders go through a logistics partner.
How do I update my shipping address?
You can update it yourself within 60 minutes of ordering. After that, contact support if it hasn't shipped yet.
04 — On your terms
Subscription & Account
Manage, skip, or cancel anytime — no hoops to jump through.
How do I cancel my subscription?
Anytime — through your account portal, or by contacting support with your order details.
Why am I receiving orders I didn't authorize?
This usually means there's an active subscription or saved payment on file. You can manage or cancel it in your account portal.
The website says I don't have a subscription, but I'm still being charged?
It's likely tied to a different email or payment method. Log in with the email you used at checkout, or contact support and we'll sort it out.
How do I update my subscription (frequency, products, or address)?
Anytime via your account portal, or through our support team.
How do I skip my next shipment?
Skip it in your account portal, or ask support to push your next shipment back.
05 — Peace of mind
Returns & Pricing
Our 90-day guarantee, refund timing, discounts, and accepted payment methods.
What is your return policy?
We offer a 90-Day Money-Back Guarantee — just contact support within 90 days.
Can I return an opened bag?
Unopened bags are fully refundable, and opened bags don't need to be physically returned.
How do I request a refund?
Email support with your order number. Most refund requests are resolved within 24 hours.
How long until my refund posts?
Refunds are issued to your original payment method within 5–10 business days.
Are there any discounts or promo codes available?
Email subscribers get a first-order discount, subscription customers save automatically, and multi-buy savings are available.
Do you have a referral or affiliate program?
Yes — earn 20% commission per order through your personal link, plus early access and exclusive discounts.
Why does the website price differ from what I saw on social media?
Social ads sometimes show expired promotions. The website always reflects current pricing.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay — all secure and encrypted.
How do I contact customer support?
Through our contact page or by emailing info@yourstore.com. A real person replies, usually within 24 hours.
A real person, fast reply.
Our care team usually responds within 24 hours, often sooner. Send your order number and we'll take it from there.